RETURNS
Eligibility: Returns are accepted within 14 days of the delivery date.
Condition: Items must be returned unused, unworn, and in their original packaging, with all tags and certificates of authenticity intact.
Non-returnable items: We cannot accept returns on customized, personalized, or final sale items.
To request a return, please email us at [your email] with:
Your order number
Reason for the return
Clear photos (if applicable)
Once approved, we will provide return instructions. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
REFUNDS
Refunds are issued to the original payment method within 7–10 business days after receipt and inspection of the returned item.
You will receive an email confirmation once the refund has been processed.
Please note that shipping fees (if any) are non-refundable.
EXCHANGES
We do not offer direct exchanges. If you wish to order a different item, please return your current purchase for a refund and place a new order.
DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos. We will prioritize resolving the issue as quickly as possible.
For any questions or assistance, please contact us at: contact@jetsettimes.com
