Shipping
$35 shipping on first item and $5 shipping on each additional item for all worldwide orders on POMPIDOO items. Please allow 1-3 business days for processing. Please allow 4-8 business days for worldwide delivery. Items ship from Riga, Latvia.
Returns/Exchanges
In case of return or exchange of your POMPIDOO camera bag, you can do so within 14 days of purchase date (according to the shipping tracking information) provided the bag was not used and remains in perfect condition.
Before requesting a return or exchange, please take a moment to read these important return conditions below:
- We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us at contact@jetsettimes.com within 24 hours of delivery to arrange for an exchange or refund. We may require evidence of the fault in the form of photographs.
- Please note that items should be returned in its original packaging.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Cost of return shipping is responsibility of customer.
- Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union(EU). If you are returning an item from outside of the EU, additional duties and taxes may apply. These charges are your responsibility and must be paid in order to receive your item. We advise that you contact your chosen postal service provider for further information.
In order to request a return or exchange please email us at contact@jetsettimes.com. Please send us the following information: purchase order number and reasons for return or exchange. Once your return is approved, you can send the bag to the address, which we will provide. The bag will be inspected before we proceed with the money refund and inform you about the decision accordingly.
Warranty
POMPIDOO warrants camera bags against manufacturer defects in material and workmanship for two years from the date of purchase. Warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear, unreasonable use, or neglect. Two-year warranty is only valid with proof of purchase from an authorized POMPIDOO dealer or POMPIDOO directly.
POMPIDOO warranty does not cover a natural wear out as well as mechanic defects such as scratches, cuts, stains and any other marks caused by external influence. The warranty also does not cover defects caused by carrying more than three kilograms of weight in the camera bag or by similar misuse.
Shall the warranty conditions be fulfilled, your bag will be replaced or repaired. We reserve the right to replace a product with a model of like appearance and value if the exact model is not available. POMPIDOO will refund the purchase price if repair or replacement is not commercially reasonable.
If you would like to submit a warranty claim please email us at contact@jetsettimes.com. Please send us the following purchase details: purchase order number and photos of the defect.
Color
POMPIDOO offers an extensive color range, which means various lighting conditions as well as various screen calibrations may result in a slightly different color/shade of your bag compared to online photos. Remember, leather is a natural material, so this is completely normal, which meansthe patina of the leather will naturally age and slightly darken in hue due to time and exposure to outside conditions.If you have any doubts about the color or its shade, please contact us at contact@jetsettimes.com and we'd be happy to answer any questions or concerns you may have.
"We make functional things stylish. Responsibly.
POMPIDOO was founded in 2010 by two fashion and photography enthusiasts, living in Riga, Latvia and Zurich, Switzerland. The perfect virtual team, their idea, though ground-breaking at the time, was actually quite simple. They believed that a good fashion item should last as long as a good photograph, and that was how the idea to create premium camera bags for stylish professional and amateur photographers was born.
POMPIDOO camera bags are handmade in Riga, Latvia, ensuring the highest quality and meticulous attention to detail. To date, we have happy customers in more than 30 countries around the world. We believe that our success lies in our drive, energy, determination and vision. We're inspired by the world around us and the people that we meet, and we're always looking for new adventures and discoveries on our travels.
We show honesty, integrity and innovation in everything we do, and are obsessed with aesthetics and quality. In this way, we can give our very best to POMPIDOO and all of our partners and customers. And, as POMPIDOO was founded by two women, we have the utmost respect for other female entrepreneurs.
We also strictly adhere to Fair Labor principles. A lot of attention has recently been drawn to working conditions in the textile and leather industry so we are proud to say that our production is locally-based in Europe. It's very satisfying to work for a company that supports both its national economy and fair labor.
We hope that you will continue to follow the POMPIDOO story because who knows what the next five years will bring? We can only say that we will keep doing our thing, and hope that you keep enjoying it as much as we doo!"
- POMPIDOO
